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Is the agency licensed?

Deepening on the state you are in, every home healthcare service provider must be registered, licensed and certified under Medicare and Medicaid. This is the first and most important question you must ask before hiring home nursing services in Chennai.

What kind of training and evaluation process do the nursing staff go through?

Random people cannot administer home healthcare services. Nursing and medical staff who have completed nursing certifications, are registered nurses or licensed vocational nurses with a Bachelor’s of Science or Associate’s Degree in Nursing are the only ones qualified to deliver these services.

Apart from these technical skills, the workforce of a home healthcare agency needs to be well-trained to meet their patients’ requirements. They need to have good communication and interactive skills, be caring and compassionate. Home healthcare agencies must also conduct strict and thorough background checks to ensure reliability, honesty and stability.

Are the staff insured?

Since home healthcare services deal with human lives, ensuring agencies carry an insurance policy is vital. These insurance policies include professional liability insurance, general liability insurance, and worker’s compensation insurance. As a client, you have every right to know who is liable for the nursing and medical staff’s actions in your home.

What services does the agency offer?

While some home healthcare agencies offer overall medical, home care and nursing services, some others specialise in health conditions like Diabetes, Alzheimer’s, Arthritis, heart disease, etc. Knowing what home healthcare services an agency provides beforehand helps you with your decision making.

Is there a course of action if the nurse does not show up?

A home nurse must show up every day to the patient’s residence at the stipulated time. This is important as some patients require medication at regular intervals. When hiring home nursing services in Chennai, be sure to enquire about the agency’s regulative measures regarding the nurses’ attendance.

Do you have the option to change your caregiver if you don’t like their service?

Depending on the agency, clients can pick the home healthcare provider who works for them. While a client’s preference for a caregiver depends on many factors, situations may arise where the two don’t work well together. The caregiver might not be adhering to your demands, or their way of working may not be satisfactory. In such situations, clients must be able to replace their attendant.

What do you do in case of an Emergency?

When someone is ill, there is no guarantee of what can happen as everyone’s health differs from another. Many a time, patients with the same disease can react differently to prescribed medication. While a caregiver is trained in all aspects of home healthcare services, there may not be much they can do in times of emergency. Take care to update your home healthcare provider with all the details of your ailment so they can be well-prepared in case of an emergency. A patient, no matter what their ailment, is always more comfortable in their own home rather than a hospital - the primary reason being their emotional well-being. By taking the time to research and ask questions before hiring home nursing services in Chennai, you can ensure that your family member is given the best physical, mental and emotional care. For a variety of home healthcare services in Chennai, be sure to visit Radiant Home Health Services.